What are cookies?

Cookies are small text files that are stored on your device when you visit a website. These files allow the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to re-set them each time you return to the site or browse from page to page.

How do we use cookies at ELE Biotech?

At ELE Biotech we use cookies for a variety of purposes, including:

  • Improving the user experience: To remember your preferences and improve your experience on our website.
  • AnalysisTo analyse how users interact with our website and improve its functionality.
  • AdvertisingTo show you relevant and personalised ads, based on your interests and browsing behaviour.
  • Functionality: To enable certain functionalities of the website, such as shopping cart and comments.

Types of cookies we use

  1. Essential CookiesThese cookies are necessary for the operation of our website. Without them, some parts of our site would not function properly. Examples include:
    • Session cookies
    • Authentication cookies
  2. Performance cookiesThese cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and to see how visitors move around the site. Examples include:
    • Google Analytics
  3. Functional cookiesThese cookies allow our website to remember choices you have made in the past (such as your user name, language or region) to provide you with a more personalised experience. Examples include:
    • Language preference cookies
    • Interface settings cookies
  4. Advertising cookiesThese cookies are used to show you advertisements that are relevant to you based on your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. Examples include:
    • Google Ads
    • Facebook Pixel
  5. Social media cookiesThese cookies are used to enable you to share pages and content you find interesting on our website through third party social networks and other websites. Examples include:
    • Share buttons on social networks such as Facebook, Twitter, LinkedIn, etc.

Third-party services

Our website uses third party services that may also place cookies on your device on our behalf when you visit our website. These services include, but are not limited to:

  • Google AnalyticsTo analyse the use of our website and improve its functionality.
  • Google Ads: To show relevant and personalised advertisements.
  • Facebook PixelTo measure the effectiveness of our advertising campaigns on Facebook.
  • WordPress Services: We use various services provided by WordPress and its plugins, which may include:
    • JetpackFor site statistics, performance analysis and security functions.
    • Akismet: For spam protection in comments.
    • WooCommerce: For e-commerce functionality and shopping cart tracking.
    • Gravatar: To display user avatars in comments.
    • Contact Form 7For contact forms and data storage.
    • MonsterInsightsFor advanced analytics integration with Google Analytics.
    • MailChimp: To manage subscriptions to newsletters and email campaigns.
    • ElementorFor website design and customisation.
    • WPFormsFor contact forms, surveys and data collection.

How to manage cookies

You can control and/or delete cookies as you wish. For more details, visit aboutcookies.org. Puedes eliminar todas las cookies que ya están en tu computadora y puedes configurar la mayoría de los navegadores para que eviten que se coloquen cookies. Sin embargo, si haces esto, es posible que tengas que ajustar manualmente algunas preferencias cada vez que visites un sitio y que algunos servicios y funcionalidades no funcionen.

Configuration of cookies in browsers

Privacy Policy

ELE Biotech is committed to protecting your privacy and ensuring that your personal data is secure. This privacy policy explains how we collect, use and protect your personal information.

Information we collect

We may collect and process the following personal data about you:

  • Contact informationName, e-mail address, telephone number.
  • Demographic informationAge, gender, preferences and interests.
  • Technical informationIP address, browser type and version, time zone settings, browser plugin types and versions, operating system and platform.
  • Information about your visits to our site: URL completa, clickstream hacia, a través y desde nuestro sitio (incluida la fecha y la hora), productos que has visto o buscado, tiempos de respuesta de la página, errores de descarga, duración de las visitas a determinadas páginas, información de interacción en la página (como desplazamiento, clics y mouse-overs), métodos utilizados para navegar fuera de la página y cualquier número de teléfono utilizado para llamar a nuestro servicio de atención al cliente.

How we use information

We use the information we collect in the following ways:

  • To personalise your experienceYour information helps us to better respond to your individual needs.
  • To improve our websiteWe continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer serviceYour information helps us to respond more effectively to your customer service requests and support needs.
  • To process transactionsWe use your information to process transactions and deliver the products and services you have requested.
  • To send periodic e-mails: The email address you provide may be used to send you information, respond to enquiries and/or other requests or questions.

Protecting your information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information. We use secure servers and all payment transactions are processed through a payment gateway provider and are not stored or processed on our servers.

Disclosure to third parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

User rights

You have the right to access, rectify, delete your personal data, as well as to oppose the processing of your personal data. If you wish to exercise any of these rights, please contact us through the means indicated in the contact section.

Changes to the cookies and privacy policy

We may update this cookie and privacy policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. We encourage you to review this policy periodically to stay informed about our use of cookies and related technologies.